Customer Service

Turn your customers into raving fans.

Faster Support
Customers are more connected than ever before. They require immediate attention and want their online experience to be seamlessly integrated with their offline experience. ProQuest can help you harness the power of cross-channel communication so your customers receive the support they need, as quickly as possible.
Data Management
With so much data being generated every day, how do you know if you’re measuring the right things? We’ve helped companies determine where the best customer experience is happening and trace it back to the revenue generated. By recognising the value of great customer service, it will inspire your entire team to do better and constantly improve.

Personalised Service
89% of consumers have stopped doing business with a company after experiencing poor customer service. Customer expectations are rising every day, and success often comes down to how you meet these demands. As your consulting partner, we’ll tailor a solution that makes your customers feel heard and appreciated.
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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