See how ProQuest kick-started Nikon Healthcare’s journey in Australia with Salesforce.
On June 17th 2021, Nikon announced the launch of Nikon Healthcare and their entry into the Australian microscope market, focusing on improving the quality of life for people through digital solutions in the educational, clinical and research fields.
Nikon quickly realised they needed a proper CRM to manage leads, track opportunities and quotes, stay on top of their pipeline, but also deliver efficiently the installations of the purchased products.
Once again, Nikon reached out to ProQuest for a fast implementation of their Sales & Service Cloud solution, and we did not disappoint.
Within 6 weeks only, working closely with the Nikon Healthcare team following our PQScrum methodology, we were able to successfully implement and deliver a Salesforce Sales and Service Cloud platform that addressed their key challenges:
Our comprehensive solution empowers Nikon Healthcare’s team to operate with greater efficiency and effectiveness, allowing them to focus on delivering exceptional service to their valued customers.
“ProQuest operates in a structured project environment from discovery to work package delivery. The teams are focused and outcome driven. Our business has realised the efficiencies and process improvement across the Australian workforce and its customers to deliver strong controls.”
Ex-General Manager, eCommerce & Customer Experience
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