We’re thrilled to welcome our new Functional Consultant, Daragh Dennehy, who brings a wealth of experience from his 4-year journey in the Salesforce ecosystem. Starting his career as a Business Analyst and Technology Consultant, he gained significant expertise in solving complex business issues.[…]

In the ever-evolving landscape of field service management, keeping with the trends and staying ahead of the curve is essential. On September 5th, ProQuest Consulting had the privilege of sponsoring the first-ever in-person Salesforce Field Service Group Meetup in Sydney: 3 hours filled with enlightening discussions […]

Are you still waiting for the next national disaster to occur before you decide to take action? From the destructive aftermath of floods to the scorching devastation of bushfires and the havoc-wreaking cyclones, the repercussions of a changing climate have transcended discussions and are now impacting the daily lives of all Australians. […]

In the world of AI, there’s a common misconception that technology like ChatGPT or any Artificial Intelligence Platform holds all the answers, an all-knowing oracle at our digital fingertips.[…]

Spicing up our usual day full of projects, tasks, and meetings at ProQuest, we held a Christmas in July Event with many of our interstaters coming to Sydney to celebrate together. What better way to connect than with meals, games, an ugly Christmas jumper competition, and a wine-tasting trivia session![…]

The world of sports often mirrors the dynamics of the business world in unexpected ways. Matilda’s recent loss in the semi-finals might have left fans disappointed, but it offers a valuable opportunity to reflect on the business lessons that can be derived from this experience.[…]

Time is ticking. ⏰ In an incredibly volatile market, one wrong move, or the lack of a movement thereof, might cost you your whole business. In the midst of the escalating Australian energy crisis and unprecedented price hikes, energy retailers are teetering on the edge with keeping their customers.[…]

Meet our new Employee Experience Manager, Victoria! With over 10 years of IT Recruitment Experience and recent Project Coordinator experience coupled with her enthusiastic personality, she is a valuable asset to our ProQuest team. She excels at assisting our employees[…]

Nikon quickly realised they needed a proper CRM to manage leads, track opportunities and quotes, stay on top of their pipeline, but also deliver efficiently the installations of the purchased products[…]

Meet our new Project Coordinator, Ankit! He moved to Australia to complete his Masters in Project Management with a specialisation in IT. Since then he has gathered experience across web development, customer service[…]

Meet our new Customer Success Manager, Ayesha! With over 4 years of Salesforce Experience coupled in with her bubbly personality, she is a great asset to our ProQuest team as she assists our clients in resolving CSPs. […]

Meet our new Digital Marketing Executive, Charisse! With a deep passion for all things digital, she brings over 7 years of marketing expertise from the IT and construction industry. Whilst having a multimedia background, she realised her […]

We are thrilled to introduce Jordan Lee, an accomplished sales professional joining ProQuest Consulting. With a track record of driving exceptional results and a passion for helping clients in their transformation journey, she brings a wealth of expertise […]

DHL achieved faster speed to value in under two months, amid the upcoming peak season, thanks to their transformative partnership with ProQuest Consulting. Within a tight timeframe, DHL managed to revamp their processes and deliver world-class service[…]

Meet our newest addition to the team, Prottoy Sen, a brilliant mind that supports our expertise in the financial industry. With a strong passion for topics like cryptocurrency and blockchain, and over 5 years of extensive Salesforce experience […]

Meet our new Regional Sales Manager, Jason! Growing up in New York City, he moved to Australia about 5 years ago. He loves to travel and taste different cuisines with his partner, but is also a good cook. […]

Who are the Grout Guys? Surely you’ve seen The Grout Guy ad on TV. Their business is focused on a very specific niche market: grouting! And they do that better than anyone else. Their founder, Brad Young, has an army of 60 grouters across Australia, and he’s aiming to get[…]

Over the last few years, the level of concerns about CyberSecurity and company digital vulnerabilities has been exponentially increasing. At ProQuest, we systematically advise our customers on security best practices to ensure Salesforce environments are correctly setup to fully leverage the security features available by the platform. A key setup that every single[…]

Salesforce and WhatsApp have entered into a new partnership that will bring instant messaging facilities to the Customer 360 platform. The partnership was announced during Dreamforce 2022 and will give businesses a new way to deliver effective communication with customers.   Why does it mean? Salesforce has become over the[…]

Sydney has an endless amount of fantastic restaurants on offer which always makes it hard to decide where to go! To give you a helping hand I asked the PQ team to send me their top eats from all across Sydney…. Recommendation by: Aiden, Functional Consultant Restaurant: Temasek Address: 71[…]

We’re so excited to have Raúl on board as our New Senior Functional Consultant.  Raúl is a family man who lives in Sydney with his wife, two children and their 7 month old green cheek conure Nico! Him and his wife enjoy a spot of salsa dancing (when the kids[…]

Meet Nadin, our new Customer Success Manager! She loves to be active and can often be found having a stroll in her favourite walking spot at Centennial Park. She also enjoys a spot of baking, the perfect balance! We can’t wait to try some of your baked sweet treats! We’re looking[…]

Myself and Aymeric (PQ’s CEO) attended Enlit Australia at the Melbourne Convention & Exhibition Centre on 16-17 March; our first face-to-face event in a very long time! For those who haven’t heard of Enlit Australia, it’s a conference and exhibition which brings together the best thought leaders, innovators and disruptors[…]

In February, the Service Transformation Innovation webinar brought together public servants and digitisation specialists from around the country to explore the vast benefits of digital service consolidation. Here we break down the key learnings that emerged from discussions at the webinar. Moderated by James Enoch, Director Local and State Government,[…]

Say hello to our new Salesforce Graduate/Trainee! Matthew! Matthew is a massive globe-trotter having lived in 7 countries over Europe, Asia, and the United States, finally settling in Australia! We’re certainly very lucky to have him here at ProQuest and we’re excited to be part of his Salesforce journey. We asked him[…]

Meet our new Associate Functional Consultant Cliff! He’s a massive music fan (you’ll catch him belting out Bohemian Rhapsody at karaoke night!) and when he’s not out taking snaps of Sydney, you’ll find him enjoying a strong beer or whiskey out in the sun. Cliff is already thriving at ProQuest (in[…]