insights

As a Salesforce Consultant, what does Salesforce Field Service Lightning mean to you? In the 90s/ early 2000s, considering our televisions needed to be repaired, we were okay with waiting at length to get it fixed by an electrician. Fast forward to today, imagine the television down for a week[...]

Salesforce is continuing to impress in the artificial intelligence sphere and offering Einstein as part of its Field Service Lightning product portfolio now, which is designed to bridge the gap between customers, call center support and technicians in the field. EINSTEIN VISION Einstein Vision harnesses the power of image recognition[...]

There’s a thin line between having your Salesforce end up as a glorified ‘dumb database’ where data entry is considered as an overhead vs. a smart, real-time insight generating database where data entry is considered worthwhile given the analytics it generates. If the above sounds familiar to you and you’re[...]

As consultants, we repeatedly see sales reps dealing with the same hurdles. One of the most common challenges they face is managing a large number of leads, and having the time to nurture those relationships. At ProQuest, our mission is to use Salesforce technology to help solve these pain points[...]

Recently I worked on a requirement where the main focus was on bulk scheduling a large number of appointments. I used the FSL Optimization feature to reduce travel time, assign the maximum number of appointments to technicians and provide best possible routing. In this blog I will explain the FSL[...]

What is User Acceptance Testing? User Acceptance Testing (UAT) is the software testing phase during which the system is tested for acceptability and validated for the end to end business flow. UAT is conducted by the end user or the client in a separate environment, similar to the production environment.[...]

Exposing Salesforce SOAP vs RESTful Web Services Exposing a custom Web Service in Salesforce is achieved by writing custom Apex code that will be invoked either using SOAP or REST. Web Services are an abstraction layer allowing systems to communicate independently of their source code language. Java, .Net, PHP, Oracle,[...]

Have you worked on Large data volume systems, which have millions of records in an object? If yes, then you would have definitely faced challenges when doing SOQL on those objects. The Salesforce platform is quite flexible, where applications can scale to large volumes of data very quickly. Large data[...]

Salesforce deployments can be done in many ways. Changeset is a tool commonly used by small development teams. As soon as the team gets bigger, there is a higher chance for developers to start overriding each others code/config due to deployment or development. Another issue with Changeset is the inability to commit changes related[...]

During Dreamforce ‘16, Salesforce shared a vision of a new, modern approach to developing on the force.com platform – Salesforce DX. Dreamforce ’17 also had quite a few exciting sessions about Salesforce DX, which is generally available starting Winter ’18! This article provides a high level overview of the topic[...]