insights

It’s 2017 and artificial intelligence (AI) is everywhere. Jobs that were once only capable of being done by humans are now becoming automated – and this is starting to dramatically impact how businesses are run. Increasingly, we’re seeing AI being used to disrupt the market in industries like transport (think[...]

Salesforce Field Service Lightning (FSL) is built on the Service Cloud platform and is a smart scheduling tool, which means that a dispatcher or coordinator can automatically assign and dispatch high volumes of work orders to technicians in a single click. We’re excited to announce that the Salesforce Winter ‘18 release[...]

In just 9 weeks, ProQuest Consulting designed a fully-integrated Salesforce solution for Si Holidays to set them up for growth and data-driven success. As Australia’s leading independent travel wholesaler, Si Holidays needed a powerful CRM integrated with their reservation system Calypso so they could better manage their data, make smarter[...]

Microsoft Dynamics Navision (NAV) is an enterprise resource planning (ERP) product that helps small and medium-sized businesses centrally manage their financials and streamline operations. We recently implemented a comprehensive Salesforce Field Service Lightning (FSL) solution with a 2-way integration with NAV for one of our clients. They went live 3[...]

https://www.youtube.com/watch?v=ef2V6wxKpoM Express Glass is an Australian glass and glazing service provider that is known for their ability to solve emergency situations quickly. With a recent growth in their business, they needed modern technology to scale. For any SMB, embarking on a digital transformation journey can be intimidating. Thanks to our Agile[...]

“I wanted to figure out why I was so busy, but I couldn't find the time to do it.” – Todd Stocker Too much to do and too little time. That’s a common complaint these days as we fight for a work-life balance in an ever more competitive business landscape.[...]

As passionate Scrum enthusiasts, it's in our DNA to deliver high business value as fast as possible. Agile software delivery empowers our team to deploy changes on a daily basis, and they are always searching for powerful new tools. This is how we crossed paths with AutoRabit, as they offer[...]

“Do what you do so well that they will want to see it again and bring their friends.” This popular quote from Walt Disney resonates very well when it comes to establishing a benchmark statement for customer satisfaction. As a Salesforce consulting firm, our main focus is on customer satisfaction and designing[...]

We helped Parents Beyond Breakup (PBB) implement the technology they needed to grow nationwide. PBB is a non-profit, volunteer based organisation that recognises how damaging, traumatic and life changing a marital breakup can be for many separated parents. They hold regular peer support groups and provide resources to parents who[...]

We have a new team member to introduce! Meet Daniel Superina, our new “Super” Scrum Master/Senior Project Manager. Daniel was born and raised in Melbourne, and has worked in several roles across financial services, management and technology consulting. With a passion for organisational Agility and challenging the status quo, we’re confident[...]