insights

We love Scrum here at ProQuest. Well… ‘love’ could be overstating things. We embrace Scrum because it is an incredibly simple framework based on some very deep thinking, which allows us to successfully engage with our customers through an Agile paradigm. It also provides a container for our customers to[...]

In a study done by Gartner on 50 companies who experienced project failure, it was found that the common denominator was the refusal to address complexity in business processes. Before diving into how you can cope with complexity, there’s an important differentiation we have to make when defining this concept.[...]

Artificial intelligence has the potential to destroy companies that do not adapt. Case in point: the emergence of self-driving cars will significantly reduce the demand for trucking and transportation workers. Transportation accounts for over 600,000 jobs in Australia – what happens when the majority of those jobs disappear due to[...]

It’s 2017 and artificial intelligence (AI) is everywhere. Jobs that were once only capable of being done by humans are now becoming automated – and this is starting to dramatically impact how businesses are run. Increasingly, we’re seeing AI being used to disrupt the market in industries like transport (think[...]

Salesforce Field Service Lightning (FSL) is built on the Service Cloud platform and is a smart scheduling tool, which means that a dispatcher or coordinator can automatically assign and dispatch high volumes of work orders to technicians in a single click. We’re excited to announce that the Salesforce Winter ‘18 release[...]

In just 9 weeks, ProQuest Consulting designed a fully-integrated Salesforce solution for Si Holidays to set them up for growth and data-driven success. As Australia’s leading independent travel wholesaler, Si Holidays needed a powerful CRM integrated with their reservation system Calypso so they could better manage their data, make smarter[...]

Microsoft Dynamics Navision (NAV) is an enterprise resource planning (ERP) product that helps small and medium-sized businesses centrally manage their financials and streamline operations. We recently implemented a comprehensive Salesforce Field Service Lightning (FSL) solution with a 2-way integration with NAV for one of our clients. They went live 3[...]

https://www.youtube.com/watch?v=ef2V6wxKpoM Express Glass is an Australian glass and glazing service provider that is known for their ability to solve emergency situations quickly. With a recent growth in their business, they needed modern technology to scale. For any SMB, embarking on a digital transformation journey can be intimidating. Thanks to our Agile[...]

“I wanted to figure out why I was so busy, but I couldn't find the time to do it.” – Todd Stocker Too much to do and too little time. That’s a common complaint these days as we fight for a work-life balance in an ever more competitive business landscape.[...]

As passionate Scrum enthusiasts, it's in our DNA to deliver high business value as fast as possible. Agile software delivery empowers our team to deploy changes on a daily basis, and they are always searching for powerful new tools. This is how we crossed paths with AutoRabit, as they offer[...]