insights

First day of Dreamforce '19 kicked off with tons of fascinating conversations on and off stage, hands-on activities in the Campground, lots of AI and live music festival in the Dreamforest. So what are the highlights of Day 1 at Dreamforce? Here is a recap for you to catch up[...]

With Summer ’19 release, Salesforce has revealed a lot of great features for Field Service Lightning. We know it can be difficult to comb through the 551 pages of the official Summer '19 release notes PDF, so we will make it easy for you by highlighting the 6 hottest enhancements on FSL that[...]

As a Salesforce Consultant, what does Salesforce Field Service Lightning mean to you? In the 90s/ early 2000s, considering our televisions needed to be repaired, we were okay with waiting at length to get it fixed by an electrician. Fast forward to today, imagine the television down for a week[...]

Meet our newest Technical Consultant, Sunny Doshi. Sunny packed up and moved to Sydney from Mumbai to join our team, is passionate about technology and loves to push the limits of the Salesforce platform for customers. He was referred to us by our Lead Technical Consultant, Nikunj, who also happens[...]

SYDNEY, March 2019 – ProQuest Consulting is a leading Salesforce consulting partner based in Sydney, Australia. Today ProQuest announced they have been elevated to the status of Platinum Salesforce Consulting Partner. The status signifies the value it has created for Salesforce customers over the past 18 months, a result of[...]

As an Employee Experience and Change Manager who loves people and is constantly researching, sharing, and implementing employee engagement initiatives, I wish I could take all of the credit for having a highly engaged workforce. The truth is, at the heart of every engaged employee is a highly effective, conscious[...]

No matter how fantastic your CRM is, it won’t be a success unless your people use it and embrace it. Change management is the process of getting your employees on board with new changes, and varies depending on the specific needs of each organisation. You need to determine your approach[...]

As 2018 comes to an end, I believe it is a great opportunity to reflect on successes, contemplate learnings, and set goals and intentions for the year ahead for yourself and with your team. As I was putting together discussion topics for our weekly knowledge sharing session, I figured I[...]

Salesforce is continuing to impress in the artificial intelligence sphere and offering Einstein as part of its Field Service Lightning product portfolio now, which is designed to bridge the gap between customers, call center support and technicians in the field. EINSTEIN VISION Einstein Vision harnesses the power of image recognition[...]

Before we get into the details of CPQ, we have five questions for you: 1) How long does it take your sales reps to build a quote? (Minutes? Hours? Days?) 2) How often do you get calls from clients because a quote is inaccurate? 3) How do you know the[...]