insights

Customer Service is critical to the success of any business - big or small. It makes or breaks customer experience. When done properly, it helps customers get answers to their questions and solve their problems efficiently. Ultimately it prevents churn and nudges your customer towards repeat business with your company.[...]

Meet our new Associate Consultant Aiden! Aiden joins us from Anglician Aid where he was a Senior Project Manager. He’s a new dad (to a beautiful little girl!) a super fiction fan and has a massive love for Laska!  We asked him a few questions… What do you like to[...]

Deliver Consistent Services with Work Plans Help guide your field service teams with predefined steps in work plans to help them complete work orders more effectively. In field and back-office support staff can complete assignments more quickly and with less guesswork.  Technicians  Users can execute Work Plans on their mobile[...]

One of the most important aspects of a Field Service Management software is to bring consistency in the way jobs get executed in the field. Without the right technology, companies heavily rely on training and experience of their technicians to do things the right way. And when steps are missed,[...]

Here in Sydney, as we navigate through the trials of our second lockdown, one cannot help but wonder when this will all end. Some of us have the opportunity to be employed, while others are facing major difficulties. Some are homeschooling and some are living by themselves.  Balancing remote work,[...]

What's new with Summer ‘21? Since June 14th, the Salesforce Summer '21 release is now live in Production Orgs across Australia. Having reviewed the release notes, the ProQuest Team has put together a list of exciting new features you can begin to take advantage of as a Salesforce Admin right[...]

Meet our first Project Coordinator, Angie Llanos! Angie joins us from oOh! Media where she worked as a Project Administrator. She is passionate about sustainable living, learning new languages, playing nintendo switch and hiking. To better get to know Angie, we asked her a few questions about herself….     What do[...]

Meet our first Customer Success Specialist Stephen Izod! Stephen joins us from Ochre Health where he was the Salesforce Business Administrator. Stephen is an avid football (soccer) fan, enjoys travelling, and is a keen video gamer!   We asked him a few questions…   What do you like to do[...]

Meet one of our newest Senior Agile Project Manager, Jonathan Moody! Jonathan joins us from oOh! Media where he was the Head of Projects/PMO. Jonathan is a big sports fan and has been able to combine his passion for sport with a desire to help people- currently a member of[...]

Meet our newest Salesforce Graduate Trainee, Eva Huang! Eva joins us from IBM where she was a Technical Support Specialist. Eva loves to explore many different hobbies centreing around arts, crafts, film and animation and enjoys travelling!   We asked her a few questions…   What do you like to[...]