insights

One of the most important aspects of a Field Service Management software is to bring consistency in the way jobs get executed in the field. Without the right technology, companies heavily rely on training and experience of their technicians to do things the right way. And when steps are missed,[...]

Here in Sydney, as we navigate through the trials of our second lockdown, one cannot help but wonder when this will all end. Some of us have the opportunity to be employed, while others are facing major difficulties. Some are homeschooling and some are living by themselves.  Balancing remote work,[...]

What's new with Summer ‘21? Since June 14th, the Salesforce Summer '21 release is now live in Production Orgs across Australia. Having reviewed the release notes, the ProQuest Team has put together a list of exciting new features you can begin to take advantage of as a Salesforce Admin right[...]

Meet our first Project Coordinator, Angie Llanos! Angie joins us from oOh! Media where she worked as a Project Administrator. She is passionate about sustainable living, learning new languages, playing nintendo switch and hiking. To better get to know Angie, we asked her a few questions about herself….     What do[...]

Meet our first Customer Success Specialist Stephen Izod! Stephen joins us from Ochre Health where he was the Salesforce Business Administrator. Stephen is an avid football (soccer) fan, enjoys travelling, and is a keen video gamer!   We asked him a few questions…   What do you like to do[...]

Meet one of our newest Senior Agile Project Manager, Jonathan Moody! Jonathan joins us from oOh! Media where he was the Head of Projects/PMO. Jonathan is a big sports fan and has been able to combine his passion for sport with a desire to help people- currently a member of[...]

Meet our newest Salesforce Graduate Trainee, Eva Huang! Eva joins us from IBM where she was a Technical Support Specialist. Eva loves to explore many different hobbies centreing around arts, crafts, film and animation and enjoys travelling!   We asked her a few questions…   What do you like to[...]

First day of Dreamforce '19 kicked off with tons of fascinating conversations on and off stage, hands-on activities in the Campground, lots of AI and live music festival in the Dreamforest. So what are the highlights of Day 1 at Dreamforce? Here is a recap for you to catch up[...]

With Summer ’19 release, Salesforce has revealed a lot of great features for Field Service Lightning. We know it can be difficult to comb through the 551 pages of the official Summer '19 release notes PDF, so we will make it easy for you by highlighting the 6 hottest enhancements on FSL that[...]

As a Salesforce Consultant, what does Salesforce Field Service Lightning mean to you? In the 90s/ early 2000s, considering our televisions needed to be repaired, we were okay with waiting at length to get it fixed by an electrician. Fast forward to today, imagine the television down for a week[...]