insights

PQ celebrate and reward excellence at the annual PQ Awards!
January 21, 2022 | By Claire Austin
We’re incredibly lucky at ProQuest to have such an amazingly talented team. Each year to celebrate everyone’s achievements we host the ProQuest ETHIC awards. These awards recognise our employees and the amazing efforts that they put in via our 5 key values; excellence, teamwork, honesty, innovation and customer centric.  Excellence[...]
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New Employee Experience Assistant: Meet Corina
January 20, 2022 | By ProQuest Consulting
Meet our new Employee Experience Assistant Corina! She keeps Oporto in business, has an eye for interior design and is Spotify’s biggest fan!  She’s already had such a big impact on the team in such a short space of time - we’re excited to see her grow at ProQuest.  We[...]
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Balancing the digitisation cost-benefit equation
| By ProQuest Consulting
Local governments are all too familiar with the need to conduct a thorough cost benefit analysis of any major investment they wish to undertake. When it comes to digitisation – an inherently expensive exercise – a thorough cost-benefit analysis is even more critical, to gain a true insight into the benefits[...]
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The importance of digitisation within councils
| By ProQuest Consulting
In local government, we’re increasingly hearing about the importance of digitisation and smart technologies in improving the lived experience for constituents. As this trend continues, it’s evident that these benefits aren’t just for citizens – they also flow through to the employees working in a council setting. Here, we take[...]
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Salesforce Mobile Home: Empower your sales team to work efficiently on the move
December 8, 2021 | By Stephen Izod
Your Sales team is using Salesforce mobile? Great! You’ve taken the first step towards empowering your reps: providing all the data they need in the palm of their hand.  For the  last decade ProQuest has been helping Sales leaders increase the performance of their team using Sales Cloud solutions and[...]
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Salesforce Experience Cloud; A digital platform to interact with customers, empowered by the world’s #1 CRM
| By Wesley Wang
We’re in a connected world. Customer expectations of service providers are higher than ever before meaning companies who cannot meet these expectations are losing customers at a rapid pace. How many times have you considered switching your mobile service provider because you have had to wait in a phone queue[...]
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ProQuest Consulting Winner of the 2021 Salesforce Partner Innovation Awards
| By ProQuest Consulting
ProQuest Consulting Winner of the 2021 Salesforce Partner Innovation Awards  ProQuest Consulting Demonstrates Excellence within Salesforce Ecosystem Sydney, December 9 2021 - Earlier this year ProQuest Consulting announced that it had been named a recipient of the Salesforce Partner Innovation Award in Manufacturing & Energy, showcasing exceptional leadership within the Salesforce[...]
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Salesforce Virtual Remote Assistant: Engaging customers and employees anywhere with real-time, visual support
| By Stephen Izod
Customer Service is critical to the success of any business - big or small. It makes or breaks customer experience. When done properly, it helps customers get answers to their questions and solve their problems efficiently. Ultimately it prevents churn and nudges your customer towards repeat business with your company.[...]
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New Associate Consultant: Meet Aiden!
November 30, 2021 | By ProQuest Consulting
Meet our new Associate Consultant Aiden! Aiden joins us from Anglician Aid where he was a Senior Project Manager. He’s a new dad (to a beautiful little girl!) a super fiction fan and has a massive love for Laska!  We asked him a few questions… What do you like to[...]
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Summer 21’ – Salesforce Field Service Highlights
August 18, 2021 | By Brenden Burkinshaw
Deliver Consistent Services with Work Plans Help guide your field service teams with predefined steps in work plans to help them complete work orders more effectively. In field and back-office support staff can complete assignments more quickly and with less guesswork.  Technicians  Users can execute Work Plans on their mobile[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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