insights

Using Scrum to Implement Your Field Service Management Platform
July 15, 2015 | By Clive Roberts
As the focus of corporations returns to cost management and operational efficiency, we have seen a significant increase in Australian companies wanting to improve profitability by transforming their field service operations. While it is good to see this interest in managing field service operations from the cloud and mobile devices,[...]
Read more
Are You Being Serviced? 5 Simple Steps to Achieve Best Practice Field Service Management
June 11, 2015 | By ProQuest Consulting
Amid discussions about cost management and efficiency, are Australian companies doing all they can to lift the productivity and performance of field service businesses? It is surprising to learn that despite a reported increase in service revenues of between 22 to 38 per cent, nearly one-in-five best practice organisations are[...]
Read more
How to Make Real Money Out of Your Field Service Team
May 31, 2015 | By ProQuest Consulting
Australia recorded the first trade surplus in two-and-a-half years, according to figures from the Australian Bureau of Statistics. The seasonally adjusted balance for the three months to March 2014 was a surplus of $3.110 million, a turnaround of $4,188 million on the deficit of $1,078 million for the three months[...]
Read more
Smart Energy Needs Smart Field Service
October 28, 2014 | By ProQuest Consulting
The Australian energy industry is at a crossroads. Increasing electricity prices and newer technologies are driving the need for smarter methods to improve the productive capacity of our electricity market. The launch of the federal government’s Energy Green Paper on 23 September and the Victorian Government’s announcement of the completion[...]
Read more
Smart Technologies and Social Collaboration: Beating Downtime in Offshore Oil and Gas
October 13, 2014 | By ProQuest Consulting
Organisations that operate with scores of contractors in remote and rugged locations – whether deep underground or offshore – face many unique challenges. Underground mining and offshore oil and gas production businesses operate around-the-clock in unforgiving environments. It is imperative for operations to run safely and with minimum downtime. What[...]
Read more
How Field Service Management Can Help You Stay Upbeat In a Downturn
October 6, 2014 | By ProQuest Consulting
Following the end of the mining boom, investment is weak, growth is slow and prices are soft. At the same time, competition is heating up, with mergers in engineering groups creating bigger global companies chasing a share of a shrinking market. As the big miners shelve or delay major projects,[...]
Read more
Australia’s “Mid-Market” – Fertile Ground for Salesforce-Based Innovation
October 4, 2014 | By ProQuest Consulting
Yesterday's The Australian included a 4 page wrap-around special on Australia's 'mid-market'. (Yep - real print newspapers still exist particularly in coffee-shops. You can pick up your copy on-line  - forgive me if it disappears behind a paywall). It was well worth a read - particularly to us here at ProQuest. We love the[...]
Read more
Visibility & Agility: Smart Field Service for Smart Building Systems
October 2, 2014 | By Clive Roberts
Business agility is easy when you’re small. But what happens when you’re a large enterprise with tens of thousands of products used globally in everything from home air conditioners to international aircraft. What if the failure of one of those parts could mean loss of business – or even loss[...]
Read more
Going up: Field Service Takes Elevator Revenues to New Heights
October 1, 2014 | By ProQuest Consulting
The ‘domino effect’ is a cruel thing. No matter how good your product or field service, your success can be affected by related-industry conditions you can’t control. Take the construction industry. When building construction slows, the building transportation industry – the elevators, escalators and moving walkways responsible for billions of[...]
Read more
Death by RFP! Why Writing a ‘Spec’ Isn’t the Best Way to Engage Salesforce
September 30, 2014 | By ProQuest Consulting
RFP's are no fun. And not much use either. If you want to build systems so that you become a customer-centric company,  should you issue an RFP with detailed functional specifications?  The answer is a resounding no. This approach doesn't help you get the best solution, and it's unlikely to[...]
Read more
recent tweets
Need a custom solution?
Drop us a line. We'd love to help.
contact us
ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
Get in touch.

Get social.