insights

CRM is a term that gets thrown around a lot in the IT world, but what does it actually mean? Customer Relationship Management (CRM) refers to your organisation’s relationships with individual people – which can include customers, service users, colleagues and suppliers. CRM software helps you manage these interactions in[...]

We are excited to welcome Anthony to the team as our newest Senior Salesforce Technical Consultant. He is originally from Lyon, France and graduated from Business Intelligence in 2010. After an opportunity arose to jump on a CRM project using Siebel, he developed an interest in CRM, and ended up[...]

SYDNEY – ProQuest Consulting announced today that Aymeric Zito has been appointed Chief Executive Officer, effective immediately. Zito succeeds Clive Roberts, who will remain at ProQuest as Sales Director. This new appointment marks the next phase of ProQuest’s successful and rapidly growing partnership with Salesforce. “I am privileged to have[...]

What’s the difference between the newer Global search and the classic Sidebar Search? We’re breaking it down for you. Global Search  Sidebar Search Advantages of Global Search: A greater number of custom fields are indexed and therefore searchable Returns more search results than the sidebar search as it indexes most custom[...]

Henry Li first learned software programming at University where he discovered Java and mastered his technical skills. He started his career as a Salesforce developer in 2014 and worked for a small startup company in Sydney. Henry “mastered Apex programming within 2 months” – that line certainly caught our attention[...]

Do you really need a Salesforce consulting partner? Trust us, it makes all the difference in the world. A high quality implementation delivered efficiently and cost effectively will save you time and energy, and result in a much greater impact for your business and your bottom line. Here’s a few[...]

Meet our newest team member, Kate Renner! Kate recently moved to Sydney from San Francisco where she worked for a few different tech companies, including Salesforce. Kate joins us as Employee Experience Manager. What does that mean? It means Kate will be fully dedicated to making ProQuest Consulting an even[...]

This year at ProQuest Consulting, we wanted to do something a bit different for our Christmas Party. We know how fun boozy dinners can be, but instead of waking up with a headache, we wanted to do something that we could feel good about – long after the party. Did[...]

Australian Utility Week (AUSUW) is a great chance to support the utility sector, and this year’s theme revolved around operational excellence and the future of energy services. The utility sector is currently undergoing massive change, and AUSUW brings together the industry’s best to share insights and ideas about how we[...]

Once you’ve decided that Salesforce is the right CRM for your organisation, it’s time to start looking for a consulting partner. A consulting partner is critical to the success of your Salesforce efforts since they have the skills and experience you need to create the best possible solution. They take[...]