insights

Why do we specialise in Salesforce? It’s a common question. It’s not everyday that a business gets named the leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center (CEC) and No. 1 company to work for in terms of employee and community engagement by Great Places to Work.[...]

457 sponsorship is dear to ProQuest Consulting. I was sponsored when I joined the company, and I became an Australian citizen exactly two years ago. A life changing experience. In fairness, IT Services companies like ours are not the most impacted by the changes. Still, here is how the 'abolishment[...]

Shafaghi to tackle new management role in next phase of ProQuest Consulting’s growth. SYDNEY – ProQuest Consulting, a leading Salesforce implementation partner, announced today that Chad Shafaghi has been appointed Professional Services Manager effective immediately. Shafaghi will be responsible for the execution of Salesforce consulting and solution implementation activities in[...]

Do you want to understand and visualise the schema of a complex salesforce org? Are there hundreds of objects, thousands of fields and many relationships in your org that you can’t visualise with the native Schema Builder? If you answered yes to any of these questions, then I highly recommend[...]

Harvard Business Review (HBR) published a study showing how diversity in the workplace can unlock innovation and drive market growth. By surveying 1,800 professionals in leadership positions they concluded that companies that presented leaders with 2D diversity are 45% more likely to report a growth in market share and 70%[...]

In a nutshell, Service Cloud is all about support and keeping your customers happy. The platform is designed to manage your clients' requests for assistance with a product or a service you offer, and also helps your support team assist customers as fast as possible by providing an efficient and[...]

I recently had the opportunity to take three different Salesforce beta exams related to Salesforce Architecture. Salesforce beta exams contain a larger set of questions than standard tests and allow participants to add their feedback during the exam. Salesforce studies the exam results and decides on a final set of[...]

1) Salesforce is everywhere. When Salesforce decide to make a marketplace their own, they don't wait around – they take aim and fire. At ProQuest we first came across Field Service Lightning (FSL) at Dreamforce about nine months ago. Even though Field Service Lightning was in its infancy, Salesforce won[...]

“What do you do for work?” is a familiar question that we’ve all had the opportunity to answer on more than one occasion. I am also certain that you’ve answered this question differently depending on who you’re talking to. Speaking with someone in your field at a conference brings out[...]

As the leading Salesforce Field Service Lightning (FSL) partner in Australia, the team at ProQuest couldn’t be more excited about the new FSL mobile app. We chatted with our CEO, Aymeric Zito, to get his thoughts on the release and answer any questions you might have. 1) How is the[...]