insights

1) Salesforce is everywhere. When Salesforce decide to make a marketplace their own, they don't wait around – they take aim and fire. At ProQuest we first came across Field Service Lightning (FSL) at Dreamforce about nine months ago. Even though Field Service Lightning was in its infancy, Salesforce won[...]

“What do you do for work?” is a familiar question that we’ve all had the opportunity to answer on more than one occasion. I am also certain that you’ve answered this question differently depending on who you’re talking to. Speaking with someone in your field at a conference brings out[...]

As the leading Salesforce Field Service Lightning (FSL) partner in Australia, the team at ProQuest couldn’t be more excited about the new FSL mobile app. We chatted with our CEO, Aymeric Zito, to get his thoughts on the release and answer any questions you might have. 1) How is the[...]

We’re excited to introduce Giovanna, our new Senior Project Manager/Scrum Master. Born and raised in Mexico City, she speaks four languages (Spanish, English, French and Italian!) and has travelled to more than 50 countries over the past ten years. Giovanna has a BS in Electronic Engineering and Computer Science from[...]

If there’s one thing you should know about ProQuest, it’s that our core values – the framework for how we conduct ourselves – are non-negotiable. It took us a long time to articulate our values into five statements that summarise who we are, but the process was well worth it.[...]

CRM is a term that gets thrown around a lot in the IT world, but what does it actually mean? Customer Relationship Management (CRM) refers to your organisation’s relationships with individual people – which can include customers, service users, colleagues and suppliers. CRM software helps you manage these interactions in[...]

We are excited to welcome Anthony to the team as our newest Senior Salesforce Technical Consultant. He is originally from Lyon, France and graduated from Business Intelligence in 2010. After an opportunity arose to jump on a CRM project using Siebel, he developed an interest in CRM, and ended up[...]

SYDNEY – ProQuest Consulting announced today that Aymeric Zito has been appointed Chief Executive Officer, effective immediately. Zito succeeds Clive Roberts, who will remain at ProQuest as Sales Director. This new appointment marks the next phase of ProQuest’s successful and rapidly growing partnership with Salesforce. “I am privileged to have[...]

What’s the difference between the newer Global search and the classic Sidebar Search? We’re breaking it down for you. Global Search  Sidebar Search Advantages of Global Search: A greater number of custom fields are indexed and therefore searchable Returns more search results than the sidebar search as it indexes most custom[...]

Henry Li first learned software programming at University where he discovered Java and mastered his technical skills. He started his career as a Salesforce developer in 2014 and worked for a small startup company in Sydney. Henry “mastered Apex programming within 2 months” – that line certainly caught our attention[...]