insights

Top 6 new FSL features in Summer ‘19
November 7, 2019 | By Hien Truong
With Summer ’19 release, Salesforce has revealed a lot of great features for Field Service Lightning. We know it can be difficult to comb through the 551 pages of the official Summer '19 release notes PDF, so we will make it easy for you by highlighting the 6 hottest enhancements on FSL that[...]
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Salesforce Field Service Lightning: The Secret To Success
June 25, 2019 | By Santosh Sriram
As a Salesforce Consultant, what does Salesforce Field Service Lightning mean to you? In the 90s/ early 2000s, considering our televisions needed to be repaired, we were okay with waiting at length to get it fixed by an electrician. Fast forward to today, imagine the television down for a week[...]
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New Salesforce Technical Consultant: Meet Sunny
June 18, 2019 | By Kate Renner
Meet our newest Technical Consultant, Sunny Doshi. Sunny packed up and moved to Sydney from Mumbai to join our team, is passionate about technology and loves to push the limits of the Salesforce platform for customers. He was referred to us by our Lead Technical Consultant, Nikunj, who also happens[...]
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ProQuest Consulting is a Platinum Partner!
March 28, 2019 | By ProQuest Consulting
SYDNEY, March 2019 – ProQuest Consulting is a leading Salesforce consulting partner based in Sydney, Australia. Today ProQuest announced they have been elevated to the status of Platinum Salesforce Consulting Partner. The status signifies the value it has created for Salesforce customers over the past 18 months, a result of[...]
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Training Leaders To Engage Employees
March 14, 2019 | By Kate Renner
As an Employee Experience and Change Manager who loves people and is constantly researching, sharing, and implementing employee engagement initiatives, I wish I could take all of the credit for having a highly engaged workforce. The truth is, at the heart of every engaged employee is a highly effective, conscious[...]
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6 Tips to Nail Change Management in Your Salesforce Implementation
February 7, 2019 | By Kate Renner
No matter how fantastic your CRM is, it won’t be a success unless your people use it and embrace it. Change management is the process of getting your employees on board with new changes, and varies depending on the specific needs of each organisation. You need to determine your approach[...]
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2018 Reflections & Intentions
December 17, 2018 | By Kate Renner
As 2018 comes to an end, I believe it is a great opportunity to reflect on successes, contemplate learnings, and set goals and intentions for the year ahead for yourself and with your team. As I was putting together discussion topics for our weekly knowledge sharing session, I figured I[...]
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How Einstein Enhances Field Service Lighting
December 13, 2018 | By Swathi Krishnan
Salesforce is continuing to impress in the artificial intelligence sphere and offering Einstein as part of its Field Service Lightning product portfolio now, which is designed to bridge the gap between customers, call center support and technicians in the field. EINSTEIN VISION Einstein Vision harnesses the power of image recognition[...]
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How Salesforce CPQ Can Transform the Way You Sell
December 4, 2018 | By Aymeric Zito
Before we get into the details of CPQ, we have five questions for you: 1) How long does it take your sales reps to build a quote? (Minutes? Hours? Days?) 2) How often do you get calls from clients because a quote is inaccurate? 3) How do you know the[...]
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New Senior Salesforce Technical Consultant: Meet Santosh
November 6, 2018 | By ProQuest Consulting
Meet Santosh, who comes to us all the way from San Francisco. He is extremely skilled in Salesforce with over 7 years of experience and specialises in Community Cloud, CPQ and integrations around the platform. Outside of his technical skills, Santosh is passionate about innovation and has been working on[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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