insights

Salesforce Mobile Home: Empower your sales team to work efficiently on the move
December 8, 2021 | By Stephen Izod
Your Sales team is using Salesforce mobile? Great! You’ve taken the first step towards empowering your reps: providing all the data they need in the palm of their hand.  For the  last decade ProQuest has been helping Sales leaders increase the performance of their team using Sales Cloud solutions and[...]
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Salesforce Experience Cloud; A digital platform to interact with customers, empowered by the world’s #1 CRM
| By Wesley Wang
We’re in a connected world. Customer expectations of service providers are higher than ever before meaning companies who cannot meet these expectations are losing customers at a rapid pace. How many times have you considered switching your mobile service provider because you have had to wait in a phone queue[...]
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ProQuest Consulting Demonstrates Excellence within Salesforce Ecosystem
| By ProQuest Consulting
ProQuest Consulting Demonstrates Excellence within Salesforce Ecosystem  ProQuest Consulting highly recognised in Salesforce Partner Innovation Awards Sydney, December 9 2021 - Earlier this year ProQuest Consulting announced that it had been named a recipient of the Salesforce Partner Innovation Award in Manufacturing & Energy, showcasing exceptional leadership within the Salesforce ecosystem.[...]
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Salesforce Virtual Remote Assistant: Engaging customers and employees anywhere with real-time, visual support
| By Stephen Izod
Customer Service is critical to the success of any business - big or small. It makes or breaks customer experience. When done properly, it helps customers get answers to their questions and solve their problems efficiently. Ultimately it prevents churn and nudges your customer towards repeat business with your company.[...]
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New Associate Consultant: Meet Aiden!
November 30, 2021 | By ProQuest Consulting
Meet our new Associate Consultant Aiden! Aiden joins us from Anglician Aid where he was a Senior Project Manager. He’s a new dad (to a beautiful little girl!) a super fiction fan and has a massive love for Laska!  We asked him a few questions… What do you like to[...]
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Summer 21’ – Salesforce Field Service Highlights
August 18, 2021 | By Brenden Burkinshaw
Deliver Consistent Services with Work Plans Help guide your field service teams with predefined steps in work plans to help them complete work orders more effectively. In field and back-office support staff can complete assignments more quickly and with less guesswork.  Technicians  Users can execute Work Plans on their mobile[...]
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Salesforce Field Service – Work Plans
August 7, 2021 | By Imalka Fernando
One of the most important aspects of a Field Service Management software is to bring consistency in the way jobs get executed in the field. Without the right technology, companies heavily rely on training and experience of their technicians to do things the right way. And when steps are missed,[...]
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On remote working and mental health
July 26, 2021 | By Angie Llanos
Here in Sydney, as we navigate through the trials of our second lockdown, one cannot help but wonder when this will all end. Some of us have the opportunity to be employed, while others are facing major difficulties. Some are homeschooling and some are living by themselves.  Balancing remote work,[...]
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Salesforce Summer ’21 Highlights
June 28, 2021 | By Stephen Izod
What's new with Summer ‘21? Since June 14th, the Salesforce Summer '21 release is now live in Production Orgs across Australia. Having reviewed the release notes, the ProQuest Team has put together a list of exciting new features you can begin to take advantage of as a Salesforce Admin right[...]
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New Project Coordinator: Meet Angie!
March 8, 2021 | By Georgia Peterson
Meet our first Project Coordinator, Angie Llanos! Angie joins us from oOh! Media where she worked as a Project Administrator. She is passionate about sustainable living, learning new languages, playing nintendo switch and hiking. To better get to know Angie, we asked her a few questions about herself….     What do[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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