insights

Who are the Grout Guys? Surely you've seen The Grout Guy ad on TV. Their business is focused on a very specific niche market: grouting! And they do that better than anyone else. Their founder, Brad Young, has an army of 60 grouters across Australia, and he's aiming to get[...]

Over the last few years, the level of concerns about CyberSecurity and company digital vulnerabilities has been exponentially increasing. At ProQuest, we systematically advise our customers on security best practices to ensure Salesforce environments are correctly setup to fully leverage the security features available by the platform. A key setup that every single[...]

Salesforce and WhatsApp have entered into a new partnership that will bring instant messaging facilities to the Customer 360 platform. The partnership was announced during Dreamforce 2022 and will give businesses a new way to deliver effective communication with customers.   Why does it mean? Salesforce has become over the[...]

Sydney has an endless amount of fantastic restaurants on offer which always makes it hard to decide where to go! To give you a helping hand I asked the PQ team to send me their top eats from all across Sydney…. Recommendation by: Aiden, Functional Consultant Restaurant: Temasek Address: 71[...]

We’re so excited to have Raúl on board as our New Senior Functional Consultant.  Raúl is a family man who lives in Sydney with his wife, two children and their 7 month old green cheek conure Nico! Him and his wife enjoy a spot of salsa dancing (when the kids[...]

Meet Nadin, our new Customer Success Manager! She loves to be active and can often be found having a stroll in her favourite walking spot at Centennial Park. She also enjoys a spot of baking, the perfect balance! We can't wait to try some of your baked sweet treats! We’re looking[...]

Myself and Aymeric (PQ’s CEO) attended Enlit Australia at the Melbourne Convention & Exhibition Centre on 16-17 March; our first face-to-face event in a very long time! For those who haven’t heard of Enlit Australia, it’s a conference and exhibition which brings together the best thought leaders, innovators and disruptors[...]

In February, the Service Transformation Innovation webinar brought together public servants and digitisation specialists from around the country to explore the vast benefits of digital service consolidation. Here we break down the key learnings that emerged from discussions at the webinar. Moderated by James Enoch, Director Local and State Government,[...]

Say hello to our new Salesforce Graduate/Trainee! Matthew! Matthew is a massive globe-trotter having lived in 7 countries over Europe, Asia, and the United States, finally settling in Australia! We're certainly very lucky to have him here at ProQuest and we're excited to be part of his Salesforce journey. We asked him[...]

Meet our new Associate Functional Consultant Cliff! He's a massive music fan (you'll catch him belting out Bohemian Rhapsody at karaoke night!) and when he's not out taking snaps of Sydney, you'll find him enjoying a strong beer or whiskey out in the sun. Cliff is already thriving at ProQuest (in[...]