Public Sector Solutions
ProQuest has developed a range of solutions tailored to meet the specific requirements of public servants to best serve the citizens
Better serve citizens
ProQuest has leveraged its Salesforce expertise to help the Public Sector achieve efficiency, and improve the citizen experience.The Salesforce platform can enable the automation of workflows across a myriad of council services, whilst ensuring efficient digital engagement with citizens. This extends to case management, field service, citizen portals for digital engagement, and integration to core systems such as GIS and asset management systems.
Customer examples
The team at ProQuest are implementing a range of services for the ACT Government involving the rationalisation of various legacy systems into a strategic and cohesive Salesforce platform. ProQuest Consulting has been engaged with TCCS to implement a wide-ranging Customer Service Request Management system with a focus on optimally triaging a wide range of incidents or issues coming in from ACT citizens, extending from domestic animal services, to roads maintenance, temporary traffic management, stormwater drain maintenance, urban treescape management, parks and barbeques, graffiti management, and many more.
Digital Transformation
The multiple services in the diagram below list the kinds of activities that are common to many business units within the same organisation. The coloured hexagons represent just a subset of the multiple departments that may need solutions. Adopting the Salesforce platform allows the adoption of a common platform such that re-usable business processes can be built once and re-used multiple times across these departments. Typically we need to integrate with Asset Management systems such as Assetic, or document management systems such as Objective, or GIS systems such as ESRI’s ArcGIS.

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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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