insights

Salesforce Summer ’21 Highlights
June 28, 2021 | By Stephen Izod
What's new with Summer ‘21? Since June 14th, the Salesforce Summer '21 release is now live in Production Orgs across Australia. Having reviewed the release notes, the ProQuest Team has put together a list of exciting new features you can begin to take advantage of as a Salesforce Admin right[...]
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Dreamforce 2019: Day 1 Highlights! #DF19
November 21, 2019 | By Hien
First day of Dreamforce '19 kicked off with tons of fascinating conversations on and off stage, hands-on activities in the Campground, lots of AI and live music festival in the Dreamforest. So what are the highlights of Day 1 at Dreamforce? Here is a recap for you to catch up[...]
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Top 6 new FSL features in Summer ‘19
November 7, 2019 | By Hien
With Summer ’19 release, Salesforce has revealed a lot of great features for Field Service Lightning. We know it can be difficult to comb through the 551 pages of the official Summer '19 release notes PDF, so we will make it easy for you by highlighting the 6 hottest enhancements on FSL that[...]
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Salesforce Field Service Lightning: The Secret To Success
June 25, 2019 | By Santosh Sriram
As a Salesforce Consultant, what does Salesforce Field Service Lightning mean to you? In the 90s/ early 2000s, considering our televisions needed to be repaired, we were okay with waiting at length to get it fixed by an electrician. Fast forward to today, imagine the television down for a week[...]
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How Einstein Enhances Field Service Lighting
December 13, 2018 | By Swathi Krishnan
Salesforce is continuing to impress in the artificial intelligence sphere and offering Einstein as part of its Field Service Lightning product portfolio now, which is designed to bridge the gap between customers, call center support and technicians in the field. EINSTEIN VISION Einstein Vision harnesses the power of image recognition[...]
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Top 10 Secrets to Getting Your Salesforce Data Model Right
September 13, 2018 | By Nikunj Doshi
There’s a thin line between having your Salesforce end up as a glorified ‘dumb database’ where data entry is considered as an overhead vs. a smart, real-time insight generating database where data entry is considered worthwhile given the analytics it generates. If the above sounds familiar to you and you’re[...]
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Get More Done with Sales Cloud Einstein
July 10, 2018 | By Juliette Lessing
As consultants, we repeatedly see sales reps dealing with the same hurdles. One of the most common challenges they face is managing a large number of leads, and having the time to nurture those relationships. At ProQuest, our mission is to use Salesforce technology to help solve these pain points[...]
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How to Reduce Travel Time with FSL Optimization
June 27, 2018 | By Deepti Chichria
Recently I worked on a requirement where the main focus was on bulk scheduling a large number of appointments. I used the FSL Optimization feature to reduce travel time, assign the maximum number of appointments to technicians and provide best possible routing. In this blog I will explain the FSL[...]
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How Run Effective User Acceptance Testing
May 21, 2018 | By Jan Nayak Singh
What is User Acceptance Testing? User Acceptance Testing (UAT) is the software testing phase during which the system is tested for acceptability and validated for the end to end business flow. UAT is conducted by the end user or the client in a separate environment, similar to the production environment.[...]
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Exposing Salesforce SOAP vs RESTful Web Services
May 9, 2018 | By Duygu Johnston
Exposing Salesforce SOAP vs RESTful Web Services Exposing a custom Web Service in Salesforce is achieved by writing custom Apex code that will be invoked either using SOAP or REST. Web Services are an abstraction layer allowing systems to communicate independently of their source code language. Java, .Net, PHP, Oracle,[...]
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