insights

Summer 21’ – Salesforce Field Service Highlights
August 18, 2021 | By Brenden Burkinshaw
Deliver Consistent Services with Work Plans Help guide your field service teams with predefined steps in work plans to help them complete work orders more effectively. In field and back-office support staff can complete assignments more quickly and with less guesswork.  Technicians  Users can execute Work Plans on their mobile[...]
Read more
Salesforce Field Service – Work Plans
August 7, 2021 | By Imalka Fernando
One of the most important aspects of a Field Service Management software is to bring consistency in the way jobs get executed in the field. Without the right technology, companies heavily rely on training and experience of their technicians to do things the right way. And when steps are missed,[...]
Read more
Salesforce Summer ’21 Highlights
June 28, 2021 | By Stephen Izod
What's new with Summer ‘21? Since June 14th, the Salesforce Summer '21 release is now live in Production Orgs across Australia. Having reviewed the release notes, the ProQuest Team has put together a list of exciting new features you can begin to take advantage of as a Salesforce Admin right[...]
Read more
Dreamforce 2019: Day 1 Highlights! #DF19
November 21, 2019 | By Hien
First day of Dreamforce '19 kicked off with tons of fascinating conversations on and off stage, hands-on activities in the Campground, lots of AI and live music festival in the Dreamforest. So what are the highlights of Day 1 at Dreamforce? Here is a recap for you to catch up[...]
Read more
Top 6 new FSL features in Summer ‘19
November 7, 2019 | By Hien
With Summer ’19 release, Salesforce has revealed a lot of great features for Field Service Lightning. We know it can be difficult to comb through the 551 pages of the official Summer '19 release notes PDF, so we will make it easy for you by highlighting the 6 hottest enhancements on FSL that[...]
Read more
Salesforce Field Service Lightning: The Secret To Success
June 25, 2019 | By Santosh Sriram
As a Salesforce Consultant, what does Salesforce Field Service Lightning mean to you? In the 90s/ early 2000s, considering our televisions needed to be repaired, we were okay with waiting at length to get it fixed by an electrician. Fast forward to today, imagine the television down for a week[...]
Read more
How Einstein Enhances Field Service Lighting
December 13, 2018 | By Swathi Krishnan
Salesforce is continuing to impress in the artificial intelligence sphere and offering Einstein as part of its Field Service Lightning product portfolio now, which is designed to bridge the gap between customers, call center support and technicians in the field. EINSTEIN VISION Einstein Vision harnesses the power of image recognition[...]
Read more
Top 10 Secrets to Getting Your Salesforce Data Model Right
September 13, 2018 | By Nikunj Doshi
There’s a thin line between having your Salesforce end up as a glorified ‘dumb database’ where data entry is considered as an overhead vs. a smart, real-time insight generating database where data entry is considered worthwhile given the analytics it generates. If the above sounds familiar to you and you’re[...]
Read more
Get More Done with Sales Cloud Einstein
July 10, 2018 | By Juliette Lessing
As consultants, we repeatedly see sales reps dealing with the same hurdles. One of the most common challenges they face is managing a large number of leads, and having the time to nurture those relationships. At ProQuest, our mission is to use Salesforce technology to help solve these pain points[...]
Read more
How to Reduce Travel Time with FSL Optimization
June 27, 2018 | By Deepti Chichria
Recently I worked on a requirement where the main focus was on bulk scheduling a large number of appointments. I used the FSL Optimization feature to reduce travel time, assign the maximum number of appointments to technicians and provide best possible routing. In this blog I will explain the FSL[...]
Read more
123
recent tweets
Need a custom solution?
Drop us a line. We'd love to help.
contact us
ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
Get in touch.

Get social.