insights

How to add yourself as a member of a Salesforce Community if the Manage link is missing
December 1, 2016 | By Jaffer Ali
If you have removed your profile from the Administration of Salesforce community and are unable to see the "Manage" link anymore (as shown below), you can add your profile back by following this process: Get the profile Id that you want to add in the community. For instance, if the[...]
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Salesforce Process Automation: Process Builder vs Trigger
November 30, 2016 | By Chris Franklin
For a long time process automation in Salesforce was limited to workflows, and a lot of automated actions were achieved using code in Apex triggers. Obviously you can do a lot in triggers but it also comes with challenges: Need for programming knowledge Need to design test classes to meet[...]
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Field Service Lightning: How to Resolve Update Status Failed Error
November 20, 2016 | By Jaffer Ali
In one of the organisations of Salesforce Field Service Lightning, technicians were unable to change the status from the “Change Status” action. Whenever a new status button was pressed within the “Change Status” screen, the error message “Status Update Failed” was displayed: It was difficult to identify the root cause[...]
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Useful Salesforce.com Chrome Extensions & Snapshots
November 10, 2016 | By Jaffer Ali
There are a few Salesforce Chrome extensions that every developer should have. Not only do they save you time, but they are designed to seamlessly integrate with your Salesforce Admin Console. Here are our top picks: Salesforce API Fieldnames This small open-source extension allows users to toggle between API field[...]
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Melbourne Cup 2016
| By Audrey Neale
Dubbed as the race that ‘stops a nation’, the Melbourne Cup is one of the most exciting days of the year in Australia. It’s a ProQuest tradition to get dressed up and go for lunch, and this year was no exception. We had a wonderful meal at Café Ananas in Circular[...]
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Meet Our Newest Team Member: Laura
October 24, 2016 | By Audrey Neale
We’re thrilled to introduce our newest ProQuestor! Laura Plotton joins our team as a Junior Consultant, and will be responsible for assisting Project Managers with day-to-day tasks, and testing and configuring Salesforce solutions. Laura grew up in the beautiful Champagne region of France, and has been living in New Zealand[...]
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New Marketing Manager: Meet Audrey
October 17, 2016 | By Kate Renner
Meet the newest edition to our team, Audrey Neale. Audrey join us as Marketing Manager, and brings a strong background in both advertising and digital marketing. She studied communications in Canada and excels in copywriting, photography/videography, strategy and social media. One career highlight of hers was developing a campaign for a shopping[...]
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New Art in the Office!
October 2, 2016 | By Audrey Neale
With the recent move, we’re always looking for new ways to inject a little more personality into our space. We’re big believers that our best work happens in an inspiring environment, and office artwork is just part of what makes the ProQuest space so inviting. The wall behind Clive’s desk[...]
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7 Ways Your Service Culture Can Drive Revenue
July 29, 2015 | By Clive Roberts
Taken from ServiceMax "Why smart leaders care about field service." Industry leaders understand the real impact of transforming their field service business with a 40 per cent service margin achieved by best-in-class organisations, compared to just 14 per cent from industry laggards, according to the results of a 2013 survey[...]
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Using Scrum to Implement Your Field Service Management Platform
July 15, 2015 | By Clive Roberts
As the focus of corporations returns to cost management and operational efficiency, we have seen a significant increase in Australian companies wanting to improve profitability by transforming their field service operations. While it is good to see this interest in managing field service operations from the cloud and mobile devices,[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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