Field Service Lightning: How to Resolve Update Status Failed Error
November 20, 2016 | By Jaffer Ali
In one of the organisations of Salesforce Field Service Lightning, technicians were unable to change the status from the “Change Status” action. Whenever a new status button was pressed within the “Change Status” screen, the error message “Status Update Failed” was displayed: It was difficult to identify the root cause[...]
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Useful Chrome Extensions & Snapshots
November 10, 2016 | By Jaffer Ali
There are a few Salesforce Chrome extensions that every developer should have. Not only do they save you time, but they are designed to seamlessly integrate with your Salesforce Admin Console. Here are our top picks: Salesforce API Fieldnames This small open-source extension allows users to toggle between API field[...]
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Melbourne Cup 2016
| By Audrey Neale
Dubbed as the race that ‘stops a nation’, the Melbourne Cup is one of the most exciting days of the year in Australia. It’s a ProQuest tradition to get dressed up and go for lunch, and this year was no exception. We had a wonderful meal at Café Ananas in Circular[...]
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Meet Our Newest Team Member: Laura
October 24, 2016 | By Audrey Neale
We’re thrilled to introduce our newest ProQuestor! Laura Plotton joins our team as a Junior Consultant, and will be responsible for assisting Project Managers with day-to-day tasks, and testing and configuring Salesforce solutions. Laura grew up in the beautiful Champagne region of France, and has been living in New Zealand[...]
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New Marketing Manager: Meet Audrey
October 17, 2016 | By Kate Renner
Meet the newest edition to our team, Audrey Neale. Audrey join us as Marketing Manager, and brings a strong background in both advertising and digital marketing. She studied communications in Canada and excels in copywriting, photography/videography, strategy and social media. One career highlight of hers was developing a campaign for a shopping[...]
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New Art in the Office!
October 2, 2016 | By Audrey Neale
With the recent move, we’re always looking for new ways to inject a little more personality into our space. We’re big believers that our best work happens in an inspiring environment, and office artwork is just part of what makes the ProQuest space so inviting. The wall behind Clive’s desk[...]
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7 Ways Your Service Culture Can Drive Revenue
July 29, 2015 | By Clive Roberts
Taken from ServiceMax "Why smart leaders care about field service." Industry leaders understand the real impact of transforming their field service business with a 40 per cent service margin achieved by best-in-class organisations, compared to just 14 per cent from industry laggards, according to the results of a 2013 survey[...]
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Using Scrum to Implement Your Field Service Management Platform
July 15, 2015 | By Clive Roberts
As the focus of corporations returns to cost management and operational efficiency, we have seen a significant increase in Australian companies wanting to improve profitability by transforming their field service operations. While it is good to see this interest in managing field service operations from the cloud and mobile devices,[...]
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Are You Being Serviced? 5 Simple Steps to Achieve Best Practice Field Service Management
June 11, 2015 | By ProQuest Consulting
Amid discussions about cost management and efficiency, are Australian companies doing all they can to lift the productivity and performance of field service businesses? It is surprising to learn that despite a reported increase in service revenues of between 22 to 38 per cent, nearly one-in-five best practice organisations are[...]
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How to Make Real Money Out of Your Field Service Team
May 31, 2015 | By ProQuest Consulting
Australia recorded the first trade surplus in two-and-a-half years, according to figures from the Australian Bureau of Statistics. The seasonally adjusted balance for the three months to March 2014 was a surplus of $3.110 million, a turnaround of $4,188 million on the deficit of $1,078 million for the three months[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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