insights

Service Cloud: Top 5 Features
April 18, 2017 | By Anthony Franceschini
In a nutshell, Service Cloud is all about support and keeping your customers happy. The platform is designed to manage your clients' requests for assistance with a product or a service you offer, and also helps your support team assist customers as fast as possible by providing an efficient and[...]
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How to Prepare for Salesforce Beta Exams
April 9, 2017 | By Duygu Johnston
I recently had the opportunity to take three different Salesforce beta exams related to Salesforce Architecture. Salesforce beta exams contain a larger set of questions than standard tests and allow participants to add their feedback during the exam. Salesforce studies the exam results and decides on a final set of[...]
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7 Reasons Why Salesforce Field Service Lightning Will Dominate the Market in 2017
March 29, 2017 | By Clive Roberts
1) Salesforce is everywhere. When Salesforce decide to make a marketplace their own, they don't wait around – they take aim and fire. At ProQuest we first came across Field Service Lightning (FSL) at Dreamforce about nine months ago. Even though Field Service Lightning was in its infancy, Salesforce won[...]
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Creating a Happy Workplace
March 15, 2017 | By Kate Renner
“What do you do for work?” is a familiar question that we’ve all had the opportunity to answer on more than one occasion. I am also certain that you’ve answered this question differently depending on who you’re talking to. Speaking with someone in your field at a conference brings out[...]
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Field Service Lightning Mobile App: What You Need to Know
March 6, 2017 | By Audrey Neale
As the leading Salesforce Field Service Lightning (FSL) partner in Australia, the team at ProQuest couldn’t be more excited about the new FSL mobile app. We chatted with our CEO, Aymeric Zito, to get his thoughts on the release and answer any questions you might have. 1) How is the[...]
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New Senior Project Manager/Scrum Master: Meet Giovanna
March 5, 2017 | By Audrey Neale
We’re excited to introduce Giovanna, our new Senior Project Manager/Scrum Master. Born and raised in Mexico City, she speaks four languages (Spanish, English, French and Italian!) and has travelled to more than 50 countries over the past ten years. Giovanna has a BS in Electronic Engineering and Computer Science from[...]
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Why Core Values Matter at ProQuest
February 19, 2017 | By Aymeric Zito
If there’s one thing you should know about ProQuest, it’s that our core values – the framework for how we conduct ourselves – are non-negotiable. It took us a long time to articulate our values into five statements that summarise who we are, but the process was well worth it.[...]
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A Closer Look: What is a CRM?
February 12, 2017 | By Audrey Neale
CRM is a term that gets thrown around a lot in the IT world, but what does it actually mean? Customer Relationship Management (CRM) refers to your organisation’s relationships with individual people – which can include customers, service users, colleagues and suppliers. CRM software helps you manage these interactions in[...]
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New Senior Salesforce Technical Consultant: Meet Anthony
February 7, 2017 | By Audrey Neale
We are excited to welcome Anthony to the team as our newest Senior Salesforce Technical Consultant. He is originally from Lyon, France and graduated from Business Intelligence in 2010. After an opportunity arose to jump on a CRM project using Siebel, he developed an interest in CRM, and ended up[...]
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ProQuest Consulting Appoints New Chief Executive Officer
January 27, 2017 | By Audrey Neale
SYDNEY – ProQuest Consulting announced today that Aymeric Zito has been appointed Chief Executive Officer, effective immediately. Zito succeeds Clive Roberts, who will remain at ProQuest as Sales Director. This new appointment marks the next phase of ProQuest’s successful and rapidly growing partnership with Salesforce. “I am privileged to have[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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