insights

Handy Salesforce Tools for Developers
October 17, 2017 | By Duygu Johnston
Here are ten of my favourite tools that I use as a Salesforce developer. They help me to find the API name of a field with one click, or do compare orgs on the fly. 1. Grey Tab Download Chrome extension Grey Tab allows you to see all the field[...]
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Should ‘Scrum Everywhere’ be a thing? Understanding Scrum through the Cynefin Framework
October 6, 2017 | By Daniel Superina
We love Scrum here at ProQuest. Well… ‘love’ could be overstating things. We embrace Scrum because it is an incredibly simple framework based on some very deep thinking, which allows us to successfully engage with our customers through an Agile paradigm. It also provides a container for our customers to[...]
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Managing Complexity in a Complex Environment
September 28, 2017 | By Giovanna Rojas
In a study done by Gartner on 50 companies who experienced project failure, it was found that the common denominator was the refusal to address complexity in business processes. Before diving into how you can cope with complexity, there’s an important differentiation we have to make when defining this concept.[...]
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[PART 2] 3 Steps to Adopt Artificial Intelligence in Your Business
September 22, 2017 | By Aymeric Zito
Artificial intelligence has the potential to destroy companies that do not adapt. Case in point: the emergence of self-driving cars will significantly reduce the demand for trucking and transportation workers. Transportation accounts for over 600,000 jobs in Australia – what happens when the majority of those jobs disappear due to[...]
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[PART 1] AI Will Add $2.2 Trillion to the Australian Economy: Will You Get Your Share?
September 19, 2017 | By Aymeric Zito
It’s 2017 and artificial intelligence (AI) is everywhere. Jobs that were once only capable of being done by humans are now becoming automated – and this is starting to dramatically impact how businesses are run. Increasingly, we’re seeing AI being used to disrupt the market in industries like transport (think[...]
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Salesforce Field Service Lightning: What’s New in the Winter ‘18 Release
September 13, 2017 | By Laura Plotton
Salesforce Field Service Lightning (FSL) is built on the Service Cloud platform and is a smart scheduling tool, which means that a dispatcher or coordinator can automatically assign and dispatch high volumes of work orders to technicians in a single click. We’re excited to announce that the Salesforce Winter ‘18 release[...]
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[VIDEO] Salesforce Success Story: Si Holidays
September 11, 2017 | By Audrey Neale
In just 9 weeks, ProQuest Consulting designed a fully-integrated Salesforce solution for Si Holidays to set them up for growth and data-driven success. As Australia’s leading independent travel wholesaler, Si Holidays needed a powerful CRM integrated with their reservation system Calypso so they could better manage their data, make smarter[...]
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Salesforce Integration with Navision
September 4, 2017 | By Imalka Fernando
Microsoft Dynamics Navision (NAV) is an enterprise resource planning (ERP) product that helps small and medium-sized businesses centrally manage their financials and streamline operations. We recently implemented a comprehensive Salesforce Field Service Lightning (FSL) solution with a 2-way integration with NAV for one of our clients. They went live 3[...]
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How Salesforce CPQ Can Transform the Way You Sell
August 28, 2017 | By Anthony Franceschini
Before we get into the details of CPQ, we have five questions for you: 1) How long does it take your sales reps to build a quote? (Minutes? Hours? Days?) 2) How often do you get calls from clients because a quote is inaccurate? 3) How do you know the[...]
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[VIDEO] Salesforce Success Story: Express Glass
August 25, 2017 | By ProQuest Consulting
https://www.youtube.com/watch?v=ef2V6wxKpoM Express Glass is an Australian glass and glazing service provider that is known for their ability to solve emergency situations quickly. With a recent growth in their business, they needed modern technology to scale. For any SMB, embarking on a digital transformation journey can be intimidating. Thanks to our Agile[...]
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ProQuest Consulting is a leading Salesforce partner. ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
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