AUSTRALIA’S SALEFORCE & SERVICEMAX IMPLEMENTATION SPECIALIST

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ServiceMax for Field Service

ServiceMax is the world's leading application suite supporting a generational transformation of modern field service

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Industry leaders understand the real impact of transforming their field service business with a 40 per cent service margin achieved by best-in-class organisations, compared to just 14 per cent from industry laggards, according to the results of a 2013 survey conducted by the Aberdeen Group[1].

We are connected, through smartphones, tablets and the cloud, and we demand more from our service organisations. We expect them to know our business and to add value to the services provided. This includes the smart use of technology to conduct preventative maintenance and for break-and-fix increase the number of repairs completed in the first visit, by making sure the right technician with the right parts is sent to fix the problem.